Privacy Policy

Cappadocia Hot Air Balloon (“we”, “our”, “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://cappadociahotairballoon.com or use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

• This policy applies to website visitors, customers, and users who make inquiries or bookings.
• We aim to be transparent, easy to understand, and compliant with general data protection principles.

We may collect different types of information to provide and improve our services:

• Personal Information: name, email address, phone number, booking details, and any information you voluntarily submit through forms.
• Booking & Communication Data: information related to tour reservations, dates, preferences, and messages you send to us.
• Technical / Usage Data: IP address, browser type, device information, referring pages, and pages you visit on our website.
• Cookies & Tracking Data: data collected through cookies, pixels, or similar technologies to enhance your experience.

We collect this information when you fill out a form, make a booking, contact us, or browse our website.

We use the information we collect for the following purposes:

• To provide services: process your tour or balloon booking and send confirmations.
• To communicate: respond to your inquiries, send updates, and provide customer support.
• To improve our website: analyze how visitors use our site and optimize content and performance.
• To send marketing (optional): if you have given consent, we may send you offers or news about Cappadocia tours.
• To comply with legal obligations: prevent fraud, ensure security, and meet regulatory requirements.

We do not use your personal data for purposes that are incompatible with those listed above.

Our website uses cookies and similar technologies to provide a better browsing experience.

• What are cookies? Small text files stored on your device that help us remember your preferences and understand site usage.
• Why we use cookies: to keep the site secure, to measure traffic (e.g. via Google Analytics), and to improve user experience.
• Managing cookies: you can disable or delete cookies in your browser settings. However, some parts of the website may not function properly.

We may use third-party analytics tools (such as Google Analytics) that collect anonymized usage data to help us understand how visitors interact with our site.

We respect your privacy and do not sell or rent your personal information.

We may share your information only in the following cases:

• Service Providers: with trusted third parties who help us operate the website, process bookings, or provide customer support.
• Legal Requirements: when we are required to do so by law, court order, or government authority.
• Business Needs: to protect our rights, users, or to prevent fraud or security threats.

All third-party providers are expected to protect your data and use it only for the services they provide to us.

We take reasonable and appropriate technical and organizational measures to protect your personal information.

• Our website uses SSL encryption to secure data transmitted between your browser and our servers.
• Access to personal data is limited to authorized personnel only.
• We regularly monitor our systems for vulnerabilities and potential attacks.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

• Booking and transaction records may be kept for accounting or legal purposes.
• Contact form messages may be stored to improve customer service.
• When data is no longer needed, it will be securely deleted or anonymized.

Depending on your jurisdiction, you may have certain rights regarding your personal data.

• Access: request a copy of the personal data we hold about you.
• Correction: ask us to correct inaccurate or incomplete information.
• Deletion: request deletion of your personal data, where applicable.
• Marketing Opt-Out: unsubscribe from marketing emails at any time.

To exercise any of these rights, contact us at [email protected].

Our website may contain links to third-party websites or services (such as partner tour operators, travel blogs, or payment gateways).

We are not responsible for the content, security, or privacy practices of these external sites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Our website and services are not directed to children under the age of 16.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

Your continued use of the website after changes have been posted signifies your acceptance of the updated policy.