Terms & Conditions

  • When you purchase a balloon tour or our other Cappadocia day tour or Cappadocia package tour you will be legally bound by these terms and conditions.
    Please do not purchase any of our listed tours and packages until you have read, understood and accepted our terms and conditions.
    When you ask for your balloon tour, Cappadocia Day Tour or Cappadocia Package Tour reservations to be confirmed, you will be accepting these terms and conditions form the basis of any contract between CAPPADOCIA HOT AIR BALOON and yourself.
  • The person who books one or more of our tours will be considered as a group leader and consequently accepts these terms and conditions for and on behalf of all the persons named on the booking form.
  • The person who books one or more of our tours will be considered as a group leader and consequently accepts these terms and conditions for and on behalf of all the persons named on the booking form.
  • Information given on the website is based on the latest information available. Also, all prices shown on the website are current at the time of putting the website online. We reserve the right to change any of the prices, itineraries, facilities, services, or vehicles described here without being liable for any compensation or refund.Confirmation Policy
  •  Any of our Tours such as Balloon Tour, Cappadocia Tour or Cappadocia Package Tour Bookings can only be confirmed when the deposit or the full payment has been completed and received by our company. The deposit could vary depending on tour from 25% to 50%.

Refund Policy

  • Clients who wish to cancel one of their tours for any reason such as family or health reasons, are subject to the following cancellation fees:
    20 days or more notice for Tours our company will accept cancellation. If you have paid deposit only, there will no refund. If you have done full payment, 70% of the total payment will be refunded.
    10 days or less cancellation notice for any tour bookings, no refunds of any kind.

Weather Cancellations / Delays

  • We highly suggest you book your Balloon flight to your first available morning. If the weather does not allow, Balloon Flight will be canceled and if you have next day in Cappadocia, you will be able to join the following day. By this way, you will not miss out. If you will not stay longer in Cappadocia and you are not able to join following day, your full payment will be refunded.
    *Our Prices covers insurances for hot air balloon flights in Cappadocia. On other tours prices do not covers insurances of any kind for clients unless stated explicitly. Therefore, clients are highly advised to make their own insurance for health (sickness & accidents), theft, baggage loss/damage, cancellations or otherwise while traveling. We shall not be responsible for any cost or expense arising therefrom, in case of these events during the trip. We shall not be liable for any refund.
  • The responsibility of CAPPADOCIA HOT AIR BALLOON and/or its agents is limited. CAPPADOCIA HOT AIR BALLOON can accept no responsibilities for any change in schedule or delay, breakdown in machinery or equipment, theft, strikes, baggage loss/damage, or injury arising out of or in connection with hotel accommodation, baggage handling, food, terrorist activities (threatened or actual) or war, weather conditions or any matter related here too. All such losses or expenses will have to be borne by the client.
  • We reserve the right to change any part of the itinerary or the carrier utilized, or the hotel accommodations utilized, or any other at any time. The prices advertised on our website, are subject to change due to price increases of gasoline price and similar causes. In such case, we require an additional coast for the trip reflecting such increase from each passenger.
  • If machinery or equipment breakdown, CAPPADOCIA HOT AIR BALLOON and/or its agents have got 24 hours to resolve these problems by repairing or by replacing with another. No refund of any kind will be made.
  • Clients must bring the complaints to the attention of CAPPADOCIA HOT AIR BALLOON head office in Istanbul during the day Tours or package tours in the unlikely event of any dissatisfaction. So that CAPPADOCIA HOT AIR BALLOON can take immediate action to remedy the problem. Complaints made afterward are not accepted.
  • Your agent’s responsibility is to advise CAPPADOCIA HOT AIR BALLOON for any kind of special requirements you may have and to communicate to you any changes or alterations advised to your agent by CAPPADOCIA HOT AIR BALLOON.
  • No refund can be made if a client(s) fails to join one of our tours or joins it after departure, or leaves it prior to tour completion.
  • The informations stated on this website are correct to the best of our belief, but CAPPADOCIA HOT AIR BALLOON accept no liability for any inaccuracies contained herein.